{"id":27021,"date":"2025-06-30T10:44:35","date_gmt":"2025-06-30T03:44:35","guid":{"rendered":"https:\/\/golfprizes.vn\/?page_id=27021"},"modified":"2025-06-30T10:46:47","modified_gmt":"2025-06-30T03:46:47","slug":"kiemhang_doitra","status":"publish","type":"page","link":"https:\/\/golfprizes.vn\/en\/kiemhang_doitra\/","title":{"rendered":"Product Inspection, Exchange &amp; Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"27021\" class=\"elementor elementor-27021\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1177479 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"1177479\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e61e7d sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"3e61e7d\" data-element_type=\"widget\" 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sc_fly_static elementor-widget elementor-widget-shortcode\" data-id=\"3ad4b1c\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"> <style>\n        .golfprizes-policy {\n            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n            line-height: 1.6;\n            color: #333;\n            max-width: 1000px;\n            margin: 0 auto;\n            padding: 20px;\n        }\n\n        .policy-section {\n            background: #fff;\n            border-radius: 12px;\n            box-shadow: 0 4px 20px rgba(0,0,0,0.08);\n            margin-bottom: 30px;\n            overflow: hidden;\n            border: 1px solid #e0e0e0;\n        }\n\n        .section-header {\n            background: linear-gradient(135deg, #2c5530 0%, #4a8c57 100%);\n            color: white;\n            padding: 20px 25px;\n            margin: 0;\n            font-size: 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      <div class=\"policy-section\">\n            <h2 class=\"section-header\">PRODUCT INSPECTION POLICY<\/h2>\n            <div class=\"section-content\">\n                <div class=\"policy-text translation-block\">To ensure maximum protection of customer rights when shopping on golfprizes.vn, we have a policy to support customers in checking, viewing, and jointly inspecting products with delivery staff upon receipt.<\/div>\n\n                <div class=\"subsection\">\n                    <h3 class=\"subsection-title\">Product Inspection Rights<\/h3>\n                    <div class=\"policy-text\">\n                        When you receive a package from delivery staff, you are allowed to open it to check the product's appearance before payment.\n                    <\/div>\n                    \n                    <div class=\"conditions-list\">\n                        <div class=\"condition-item\">Check if the product matches what you ordered<\/div>\n                        <div class=\"condition-item\">Verify quantity and product classification match the description<\/div>\n                        <div class=\"condition-item\">Check for defects, wrong products, or damage during transportation<\/div>\n                    <\/div>\n\n                    <div class=\"highlight-box\">\n                        <div class=\"policy-text\">\n                            <strong>Caution<\/strong> Inspection does not include trying on products\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"subsection\">\n                    <h3 class=\"subsection-title\">Right to Refuse Delivery<\/h3>\n                    <div class=\"policy-text\">\n                        If, during the joint inspection, you find that the product shows signs of damage, is expired, or does not match the description published on the website golfprizes.vn, you have the right to refuse the delivery.\n                    <\/div>\n                    \n                    <div class=\"policy-text\">\n                        If the package\/carton shows signs of being opened, torn, or the seal is no longer intact, you have the right to refuse the delivery or request the delivery staff to open the package for inspection of the product inside.\n                    <\/div>\n\n                    <div class=\"highlight-box\">\n                        <div class=\"policy-text\">\n                            In some cases, it is best that you do not accept the delivery if the package is torn or shows signs of being previously opened, as there is a risk that the product may have been tampered with or replaced.\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"subsection\">\n                    <h3 class=\"subsection-title\">Inspection Fees<\/h3>\n                    <div class=\"policy-text\">\n                        Inspection fees will be specifically determined by each shipping unit and clearly displayed on the delivery receipt.\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 -->\n        <div class=\"policy-section\">\n            <h2 class=\"section-header\">RETURN &amp; EXCHANGE POLICY<\/h2>\n            <div class=\"section-content\">\n                <div class=\"policy-text\">\n                    To ensure service quality and provide customers with the best product experience, golfprizes.vn applies return and exchange policies for the following cases: <strong>golfprizes.vn<\/strong> \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:\n                <\/div>\n\n                <div class=\"subsection\">\n                    <h3 class=\"subsection-title\">1. Return\/Exchange for Wrong or Missing Products<\/h3>\n                    <div class=\"policy-text\">\n                        When customers receive products that do not match their order (wrong product or missing product), please provide feedback to golfprizes.vn <strong>within 24 hours<\/strong> (from delivery).\n                    <\/div>\n                <\/div>\n\n                <div class=\"subsection\">\n                    <h3 class=\"subsection-title\">2. Return\/Exchange for Shipping Damage<\/h3>\n                    <div class=\"policy-text\">\n                        During transportation, some risks may occur causing product breakage, packaging deformation, or product leakage affecting product perception and experience.\n                    <\/div>\n                <\/div>\n\n                <div class=\"subsection\">\n                    <h3 class=\"subsection-title\">3. Return\/Exchange Conditions<\/h3>\n                    <div class=\"conditions-list\">\n                        <div class=\"condition-item\">Product unused, original packaging intact<\/div>\n                        <div class=\"condition-item\">Complete accessories, labels, and gifts (if any)<\/div>\n                        <div class=\"condition-item\">Packaging not damaged, broken, or improperly stored<\/div>\n                        <div class=\"condition-item\">Notification within 24 hours of receipt<\/div>\n                        <div class=\"condition-item\">Photo evidence of damage required<\/div>\n                    <\/div>\n\n                    <div class=\"highlight-box\">\n                        <div class=\"policy-text\">\n                            <strong>Free shipping:<\/strong> You will not be charged any fees, including the return shipping cost to golfprizes.vn, for exchanged or returned products due to missing\/wrong items or shipping-related damages.\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"no-return-section\">\n                    <div class=\"subsection\">\n                        <h3 class=\"subsection-title\">Cases NOT Eligible for Return\/Exchange<\/h3>\n                        <div class=\"conditions-list\">\n                            <div class=\"condition-item\">Return requests do not meet specified conditions<\/div>\n                            <div class=\"condition-item\">Exceeds return\/exchange time limit<\/div>\n                            <div class=\"condition-item\">Please read usage instructions carefully<\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"steps-container\">\n                    <h3 style=\"text-align: center; color: #2c5530; margin-bottom: 25px; font-size: 20px;\">Return\/Exchange Process<\/h3>\n                    \n                    <div class=\"step-item\">\n                        <div class=\"step-number\">1<\/div>\n                        <div class=\"step-content\">\n                            <div class=\"step-title\">Check Return\/Exchange Conditions<\/div>\n                            <div class=\"policy-text\">Verify if your case qualifies for return due to wrong\/missing products or shipping damage<\/div>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"step-item\">\n                        <div class=\"step-number\">2<\/div>\n                        <div class=\"step-content\">\n                            <div class=\"step-title\">Contact golfprizes.vn<\/div>\n                            <div class=\"contact-info\">\n                                <strong>Hotline: 088 608 1842<\/strong><br>\n                                <strong>Email: info@golfprizes.vn<\/strong>\n                            <\/div>\n                            <div class=\"policy-text\">Provide the following information: contact details, name of the product to be exchanged\/returned, reason for exchange\/return, and support request.<\/div>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"step-item\">\n                        <div class=\"step-number\">3<\/div>\n                        <div class=\"step-content\">\n                            <div class=\"step-title\">golfprizes.vn Confirms Information<\/div>\n                            <div class=\"policy-text\">After return\/exchange request is accepted, golfprizes.vn will send notification to return product through shipping partner<\/div>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"step-item\">\n                        <div class=\"step-number\">4<\/div>\n                        <div class=\"step-content\">\n                            <div class=\"step-title\">Send Product Back to golfprizes.vn<\/div>\n                            <div class=\"policy-text\">Carefully pack the product and hand it over to the shipping partner or bring it to the nearest post office if you are outside the delivery service area.<\/div>\n                            <div class=\"highlight-box\">\n                                <div class=\"policy-text\">\n                                    <strong>Caution<\/strong> golfprizes.vn will refuse products damaged due to poor packaging from customers\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"step-item\">\n                        <div class=\"step-number\">5<\/div>\n                        <div class=\"step-content\">\n                            <div class=\"step-title\">Processing Time and Response<\/div>\n                            <div class=\"policy-text\">After receiving returned product, golfprizes.vn will respond and update return\/exchange information and processing timeline<\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh s\u00e1ch ki\u1ec3m h\u00e0ng, \u0111\u1ed5i tr\u1ea3 CH\u00cdNH S\u00c1CH KI\u1ec2M H\u00c0NG \u0110\u1ec3 quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 t\u1ed1i \u0111a khi tham gia mua s\u1eafm tr\u00ean golfprizes.vn, ch\u00fang t\u00f4i&hellip;<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27021","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/golfprizes.vn\/en\/wp-json\/wp\/v2\/pages\/27021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/golfprizes.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/golfprizes.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/golfprizes.vn\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/golfprizes.vn\/en\/wp-json\/wp\/v2\/comments?post=27021"}],"version-history":[{"count":7,"href":"https:\/\/golfprizes.vn\/en\/wp-json\/wp\/v2\/pages\/27021\/revisions"}],"predecessor-version":[{"id":27028,"href":"https:\/\/golfprizes.vn\/en\/wp-json\/wp\/v2\/pages\/27021\/revisions\/27028"}],"wp:attachment":[{"href":"https:\/\/golfprizes.vn\/en\/wp-json\/wp\/v2\/media?parent=27021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}